Return & Refund

Our customers are responsible for return shipping. Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns sent in that arrive with postage due will be returned to sender. Please allow 3-5 business days, from the date of receipt, to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.

You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.

If you receive the item that is incorrect or damaged, please notify us within 48 hours at ​shopholacasa@gmail.com​ to file a claim. Any notifications or claims outside of this window will  be denied. We cannot process a claim or issue a return on item that has been installed. Returns sent in that arrive with postage due will be returned to sender.

Please be sure that:

• Item(s) has been delivered within the last 7 days.
• Item(s) are unused/uninstalled.
• Item(s) must be in the original packaging. This includes all original packaging material and original factory information and paperwork.
• The item(s) must be packaged exactly as it was shipped. Do not write or put any markings on the outside of the packaging. Any slight variation in the repackaging could cause the piece to be damaged in transit, making the return invalid.
• There is a 15% restocking fee on all returned lighting.
• The customized lightnings is non-refundable.